Senior DevOps Engineer

About PHOENIX 

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

In this role, we are seeking a talented Sr. DevOps Engineer for our engineering team with experience to design, implement and scale our technologies, approach, and platform to support our HA systems. Responsible for deploying & maintaining deliverables in all phases of the Software Development Life Cycle (SDLC) by collaborating with business, development & systems engineering teams. Responsibilities include scope definition for infrastructure, infrastructure build out, application environments maintenance, application deployment, application robustness testing through performance testing and continued application support through on-call cadence. Qualified candidates will bring the latest software development, automation and deployment practices.  You will develop systems to accelerate our deployments for a variety of software projects, use your talents and passion to build out complete enterprise systems. Work collaboratively with the developer to automate, deploy, operate, maintain and monitor our systems in multiple data centers.

KEY RESPONSIBILITIES

• Hands-on leadership of Architecture design and work closely with developer along with supporting operations functions within an Agile/Scrum environment
• Responsibility for related application, technology and data scalability and security pertaining to application growth.
• Gather requirements, create plans, create an estimated timeline and execute the project.
• Lead the high-quality execution of software products against project plans and delivery commitments.
• Establish milestones for infrastructure buildouts, engineering, development, testing and implementation of application environments. 
• Responsibility for multi-channel software development lifecycle, enhancements/modifications, system configuration, migrations/upgrades, and production support. 
• Provide support and troubleshooting for all related systems and technologies
• Responsible for being a technical subject matter expert on Cloud related technologies
• Production Operations and support.
• Participate in troubleshooting efforts to find the root cause and provide valuable suggestions to prevent this from happening again.
• Provide guidance and standards for application optimization techniques such as CDN, Cloud, and caching techniques 
• Influence the business strategy across Engineering and all of Phoenix Retail Org by articulating key architecture, design or technology challenges and building understanding among executive decision makers. 
• Resolve difficult technical issues, remove obstacles for teams and help all projects to move forward on schedule, budget, and meeting 
• Build and operate a high performance stable and resilient cloud platform
• Champion Site Reliability Engineering
• CI/CD Automation: Build and refine pipelines using GitHub Actions and Argo Workflows to support engineering.
• Security & Compliance: Implement and manage WAF (Akamai WAF, GCP Cloud Armor, AWS WAF) rules and security protocols to protect our edge and internal services.
• Traffic Management: Configure and tune Nginx ingress controllers, Load Balancers, and CDN (Akamai) strategies to ensure low-latency delivery of services.
• Work closely with our cross functional IT and technology partners to ensure system interactions are top notch and to your standard.
• Align our technology with business strategy, including scope definition, cost estimations, resource allocation, business requirements, process design, technical specifications, data management, compliance, testing.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Education: Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Administration or related field
• Years of Experience: 7 - 10 
• 5+ years of hands-on experience implementing, operating and maintaining infrastructure for high volume enterprise applications.
• 5 years of experience in distributed system development (design and support of systems with scalability and disaster recovery robustness) to support compute use cases for business requirements.
• 3+ years of implementation and operations experience with production systems in public cloud environments (GCP preferred).
• Hands-on experience automating infrastructure operations and with modern best practices such as infrastructure-as-code, cross-region & multi-provider redundancy, and event correlation solutions.
• Proficient with containerization and cluster management technologies including Kubernetes and Docker
• Deep understanding and hands-on experience with Cloud Native deployment and monitoring tools/technology with a expertise in areas like Kubernetes, Helm charts, container based deployment, Service Mesh, Prometheus, Grafana, etc.
• Motivated by a DevOps culture and Site Reliability Engineering concepts

CRITICAL SKILLS & ATTRIBUTES

• 5 years of experience in operating systems (Windows, RedHat, CentOS, Amazon Linux), networking (Akamai, Nginx, Apache, AWS/GCP VPC), and/or software (Terraform, Bash, Sh) packages.
• 5 years of experience integrating monitoring, alerting and reporting tools (NewRelic, Akamai, Grafana, Elasticsearch, Prometheus) with existing and newly developed systems.
• 4 years of cloud engineering and development experience. Must have experience extending and supporting cloud-based systems using Terraform and GCP or AWS.
• 3 years of experience implementing and supporting microservices architecture using containers, with tools such as Docker, AWS ECS or GCP Compute/GKE.
• 3 years of experience working with database systems such as Cloud SQL, BigQuery, AWS RDS, Oracle SQL, MongoDB & Elasticsearch.
• Design and Build CI-CD pipeline for code deployment using Argocd, Argo Workflow, GitHub Actions, also supporting legacy processes in Travis, Codebuild, Jenkins and Bamboo.
• Experience in supporting open-source Web and Application Services (Java, Ruby, PHP, Python, Perl)
• Experience with bash, perl, or other shell scripting required.
• Experience with git fundamentals required.
• Experience with Level 1 & 2 support, monitoring of customer and business systems and participate in 24/7 on-call support activities
• Deep working knowledge in multi-channel applications that affect eCommerce including Order Management System, mobile, social and SAAS mashups
• Experience in SOX / PCI Compliance
• Retail experience

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.