Sales Associate Keyholder

About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit www.express.com/investor and for more information about our brands, please visit www.express.com, www.bonobos.com or www.upwest.com.

Express is seeking a Retail Sales Associate Keyholder to join our team.  

The Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures. 

 Key Responsibilities 

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer’s wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor. 

Required Experience & Qualifications 

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation  

Express, Inc offers a range of benefits to help protect full-time associate’s health and long-term financial security including: 

• Medical, pharmacy, dental and vision coverage 
• 401(k) and Roth 401(k) with Company match 
• Merchandise discount 
• Paid Time Off 
• Parental leave for new moms and dads 

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. 

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide. 

Native Americans receive preference in accordance with Tribal Law.

If you are a member of a federally recognized Native American tribe, information regarding the Mashantucket Pequot Tribal and Native American Preference Law (Title 33, M.P.T.L.) can be found here.  Click here to Review.

If you believe there has been a violation of the Mashantucket Pequot and Native American Preference Law, please contact the Express Ethics Hotline at 1-877-571-9743 or ExpEthics@express.com or Associate Relations at AssociateRelations@express.com.

In order to be considered for a position, all candidates must apply for this job online to complete the application process.

An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made.