Operations Leader

THE EXPRESSWAY FORWARD

In January of 2020, the Company launched the EXPRESSway Forward strategy based on four foundational pillars – Product, Brand, Customer, Execution. Since that time, the Company has advanced initiatives in each of these areas and across all departments. The corporate strategy is fueled and supported by a culture that is defined by three values – Express Yourself, Express Together, Express Success.

EXPRESS SUPPORT LEADER

Position Overview

The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process.  The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose:  Create Confidence & Inspire Self-Expression.  The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs.

Key Responsibilities

• Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
• Support Style Squad interconnectedness and approach customer engagement with the thought that it is a ‘team sport’ by actively engaging with colleagues to deliver the very best customer experience
• Create an environment built on teamwork and inspiring a Squad mentality
• Teach support associates to use tools to maximize productivity and achieve brand benchmarks
• Set the example and coach support associates on engaging with a hospitality mindset
• Model transformative customer experiences leveraging the Customer Experience Philosophy
• Assist with product launch changes according to company SOP
• Assist customers as needed on the sales floor with locating product and/or online orders
• Process shipping and receiving orders according to Express time and efficiency standards
• Plan and process freight and sensors product

Required Experienced & Qualifications

• High school or equivalent education
• One to three years’ experience, preferably in retail or hospitality
• Willing and able to meet defined availability criteria including nights, weekends and non-business hours
• Proficient in use of retail technology such as iPads and registers

Critical Skills & Attributes

• Hospitality mindset with a genuine desire to create positive and memorable customer experiences
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team
• Brand ambassador mentality

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies:  Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.