Full-Time Sales Associate/Stylist-Crocker Park

Job Locations US-OH-Westlake
Requisition ID 2021-11727

Overview

THE EXPRESSWAY FORWARD

In January of 2020, the Company launched the EXPRESSway Forward strategy based on four foundational pillars – Product, Brand, Customer, Execution. Since that time, the Company has advanced initiatives in each of these areas and across all departments. The corporate strategy is fueled and supported by a culture that is defined by three values – Express Yourself, Express Together, Express Success.

 

Responsibilities

EXPRESS STORE ASSOCIATE/STYLIST

Position Overview

The Stylist creates memorable experiences for customers by applying and embodying a hospitality mindset and delivering a personalized approach to styling that helps to fulfill the Express brand purpose: Create Confidence & Inspire Self-Expression.

 

This position is responsible for achieving personal productivity and performance metrics as well as contributing to the total Style Squad’s success. Because the presentation of our product is a key contributor to its appeal, Stylists will also assist with stocking, cleaning and folding. Additionally, our Stylists are brand ambassadors for the Express experience and promote to potential squad members an inclusive squad mentality built on teamwork and shared objectives.

 

Key Responsibilities

  • Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
  • Support Style Squad interconnectedness and approach customer engagement with the thought that it is a ‘team sport’ by actively engaging with colleagues to deliver the very best customer experience
  • Encourage style squad members to gather and share new styling ideas
  • Approach styling thoughtfully, representing both the Express Design & Merchandising philosophy and each customer’s unique wardrobe needs
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom
  • Assist with product launch changes according to standard operating procedures

 

Required Experience & Qualifications

  • High school or equivalent education
  • Up to two years’ experience, preferably in retail or hospitality
  • Willing and able to meet defined availability criteria including nights, weekends and non-business hours
  • Proficient in use of retail technology such as iPads and registers

Critical Skills & Attributes

  • Hospitality mindset with a genuine desire to create positive and memorable customer experiences
  • Excellent customer service skills and natural ability to interact comfortably with people
  • Desire to help the total Squad succeed
  • Strong verbal and written communication skills with an ability to adjust message delivery and tone to suit the audience

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.

 

 

Notification to AgenciesPlease note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.

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